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Performance Evaluation |
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“To throw our hands up and say…we cannot measure
performance in the social (nonprofit) sectors the way you can
in a business is simply lack of discipline. All indicators are
flawed, whether qualitative or quantitative. Test scores are
flawed, mammograms are flawed, crime data are flawed, customer
service data are flawed, patient-outcome data are flawed. What
matters is not finding the perfect indicator, but settling upon
a consistent and intelligent method of assessing your output
results, and then tracking your trajectory with rigor.” |
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Jim Collins – Good to Great in the Social Sectors |
Every agriculture association executive wants to discover the
“silver bullet” of performance measurement. They
seek a
simple and singular, quantifiable “halleluiah” activity
that – if closely monitored – will signal that their
association is on
the way to faster growth, enhanced producer satisfaction and
more success.
What are you tracking? ROI on producer checkoff investments?
Membership retention? Program satisfaction?
Non-dues income? However you answer, measurement systems have
one core purpose…to satisfy the information
needs of those focused on providing leadership for an entire
strategy – not just past financial performance.
Too often organizations rely on lagging historical data and
financial indicators and forget to include those leading
indicators that will give them a picture of what is happening
before the final bell. Today’s agriculture associations
are
well served when they track a balanced set of performance indicators
maintaining dual focus on past and present
performance. The work is not glamorous or easy. But once done,
you provide real grist for strategy wheels to turn on.
The goal is to keep your organization’s collective head
strategically focused on the tangible outcomes you seek to
accomplish. |
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Here is how we help you: |
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Evaluate your goals
and objectives ensuring each strategic objective is aligned
with the appropriate goal and
stated as an outcome rather than an activity. |
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Follow our practical methodology
to help your leadership team identify and select a practical
set of performance
indicators for each objective. Over time these indicators are
refined and agreed upon and become the base of
the association’s measurement system. |
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Work with your team to build
out the required variables and formulas to do key performance
indicator (KPI)
calculations including source identification for acquiring the
required data, data collection responsibilities and time
frames required. |
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Taken together, we will help
your team develop and provide a reliable and accurate look at
your strategic plan’s
objective level performance. |
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Guide your team to establish
and maintain a performance reporting system that will provide
regular data inputs
into and through web-based performance dashboard reports (available
within MAPPware) becoming the final link
in your integrated network of strategic information. |
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Provide guidance, as needed,
to the ongoing development and modifications of your performance
metrics in
accordance with your strategic plan’s evolution. |
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Establish a continuous / sustainable
internal strategic performance evaluation process. |
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